Service Desk IT Support
Service Desk • ServiceNow, Jira, Confluence, SolarWinds • Virtualization & OS • Active Directory, DNS, DHCP • Microsoft 365 • Intune
The fastest way into an IT job. In 8 structured weeks you learn how real service desks run, the tools they use, and the soft skills that get you hired.
- Real service desk tools
- Placement support
- Certificate of completion
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Chat on WhatsAppEverything a service desk expects on day one
- Handle incidents and requests, escalate correctly and work in shifts
- Manage incident, change and patch records in ServiceNow, plus Jira and Confluence
- Build virtual machines on VirtualBox, VMware and Hyper-V, and install Windows, Ubuntu and servers
- Administer users, group policy, Active Directory, DNS and DHCP
- Manage Microsoft 365 users, groups, shared mailboxes and licences
- Control devices and apps with Intune, Entra ID and Company Portal
- Communicate clearly: email etiquette, client handling and time management
- Get hired: LinkedIn and Naukri profiles, resume and interview preparation
Simple fees, paid in two parts
Two equal instalments of ₹7,000
The full terms for the second instalment are explained before enrollment.
Enroll Now8 weeks, one clear path
A week-by-week plan from service desk basics to Microsoft 365, Intune and career readiness.
Week 1 – Service Desk Operations
Week 2 – Service Management Tools
Week 3 – Virtualization & Operating Systems
Week 4 – Directory & Network Services
Week 5 – Microsoft 365
Week 6 – Endpoint Management (Intune)
Week 7 – Recap & Q&A
Week 8 – Soft Skills & Career Readiness
Hands-on with real support tools
Operating systems
Roles this course prepares you for
Placement assistance does not guarantee employment, a specific salary, or placement within a fixed timeframe.
Get a certificate of completion
Complete the course and receive a Persistent Software Training Institute certificate to add to your resume and LinkedIn profile.
View Sample CertificateFrequently asked questions
Is the training online or classroom?
All classes are live online, so you can join from anywhere in India.
How long is the course?
The course runs for 8 weeks. Week 7 is a recap and Q&A, and week 8 covers soft skills and career readiness.
What is the fee and how do I pay?
The total fee is ₹14,000, paid in two instalments of ₹7,000: the first at enrollment and the second as per the terms explained before you enroll.
Which tools will I work on?
ServiceNow, Jira, Confluence, SolarWinds, Active Directory, Microsoft 365, Intune and virtualization tools such as VirtualBox, VMware Workstation and Hyper-V, among others listed above.
Will I get a certificate?
Yes. You receive a Persistent Software Training Institute certificate of completion.
Do you provide placement support?
Yes, placement support is included, along with resume and interview preparation. Placement assistance does not guarantee employment, a specific salary, or placement within a fixed timeframe.
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Thank you! We've received your details.
Our counsellor will contact you shortly. Want a faster reply? Message us on WhatsApp.
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