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New batches · Live online across India

ServiceNow Training: ITSM & ITOM

ITIL & ITSM • Administration & Development • CMDB • ITOM • Integrations

Master one of the most in-demand enterprise platforms. Start with ITIL and ITSM, then move into administration, scripting, CMDB and the full ITOM suite.

80 daysStructured schedule
Live onlineAcross India
From ₹25,0002 tracks · pay in 2 parts
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  • ITSM or ITSM + ITOM track
  • Placement support
  • Certificate of completion

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80-day live course
ITSM or ITSM + ITOM track
Admin & development
CMDB & full ITOM suite
Placement support
Certificate of completion
ServiceNow training at Persistent Software Training Institute
80 dayslive online · 9 modules
What you'll learn

From ITIL basics to full ITOM

  • Run ITIL processes: incident, problem, change and knowledge management
  • Administer ServiceNow: users, groups, roles, reports and notifications
  • Script with client scripts, business rules, UI actions and Flow Designer
  • Integrate with import sets, REST, SOAP and IntegrationHub
  • Build and maintain a healthy CMDB with the Identification and Reconciliation Engine
  • Set up MID Servers, Discovery and Service Mapping
  • Configure Event Management with alert correlation and remediation
  • Manage AWS and Azure with Cloud Management and Terraform templates
Fees & schedule

Choose your track, pay in two parts

Duration80 days (both tracks)
ModeLive online
Next batchContact us
Payment plan

Half at enrollment, half as the second instalment

ITSM₹25,000Total fee
At enrollment₹12,500
Second instalment₹12,500
ITSM + ITOM₹30,000Total fee
At enrollment₹15,000
Second instalment₹15,000

The full terms for the second instalment are explained before enrollment.

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Syllabus

9 modules, 80 days

A step-by-step path from ITIL and ITSM to administration, development, CMDB and the full ITOM suite.

9Modules
80Days of live training
Get the detailed syllabus
Module 1 – ITIL & ITSM Fundamentals
ServiceNow architectureITIL processesIncident, problem, change and knowledge managementSLA/OLA/UC configuration and tracking
Module 2 – Administration
UI16Lists and formsUsers, groups and rolesReports, dashboards and notificationsEmail configurationDomain separation basics
Module 3 – Development
Tables, dictionary and schema mapUpdate setsService catalog and record producersClient scriptsBusiness rulesUI actionsFlow Designer and Workflow Editor
Module 4 – Integrations & Data Management
Import sets and transform mapsREST and SOAP web servicesIntegrationHub basicsDebugging
Module 5 – CMDB
CMDB architectureCI Class ManagerIdentification and Reconciliation EngineCMDB health dashboardsQuery BuilderCI relationships
Module 6 – ITOM Discovery
MID Server setupCredentialsHorizontal and top-down discoveryProbes, sensors and patternsIP service affinity
Module 7 – ITOM Service Mapping
Application service mappingMID Server for service mappingReconciliationSecure configuration
Module 8 – ITOM Event Management
Monitoring tool integrationEvent and alert rulesAlert correlation and remediationSelf-health monitors
Module 9 – ITOM Cloud Management
AWS and Azure setupResource profiles and quotasCloudFormation, ARM and Terraform templatesCAPI and resource blocksBilling and taggingCloud governance
Tools covered

Hands-on with industry tools

ServiceNow platformFlow DesignerIntegrationHubMID ServerAWSAzureTerraform
Career opportunities

Roles this course prepares you for

ServiceNow Administrator
ServiceNow Developer
ITSM Consultant
ITOM Consultant
CMDB Analyst

Placement assistance does not guarantee employment, a specific salary, or placement within a fixed timeframe.

Certificate

Get a certificate of completion

Complete the course and receive a Persistent Software Training Institute certificate to add to your resume and LinkedIn profile.

View Sample Certificate
Sample ServiceNow training certificate
Sample certificate image coming soon
Questions

Frequently asked questions

Is the training online or classroom?

All classes are live online, so you can join from anywhere in India.

What is the difference between the ITSM and ITSM + ITOM tracks?

Both tracks run for 80 days. ITSM + ITOM adds the ITOM suite: Discovery, Service Mapping, Event Management and Cloud Management. Ask our counsellor for the exact module plan of each track.

What is the fee and how do I pay?

ITSM is ₹25,000 (₹12,500 at enrollment and ₹12,500 as the second instalment). ITSM + ITOM is ₹30,000 (₹15,000 and ₹15,000). The full terms for the second instalment are explained before enrollment.

Which tools will I work on?

The ServiceNow platform, Flow Designer, IntegrationHub, MID Server, AWS, Azure and Terraform.

Will I get a certificate?

Yes. You receive a Persistent Software Training Institute certificate of completion.

Do you provide placement support?

Yes, placement support is included. Placement assistance does not guarantee employment, a specific salary, or placement within a fixed timeframe.

Start your ServiceNow careerGet batch dates and free counselling.

Request a call back

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+91
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Free counsellingNo spam

Thank you! We've received your details.

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